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Empower Renters With Self-Service Tools That Simplify Workflows

Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss meeting the expectations of the modern renter by providing self-service tools, such as resident portals, to enable renters to communicate and transact business with your community at their convenience. 

In this episode, they delve into the popularity of self-service platforms across various industries and the fact that over 90% of consumers expect to be offered a digital option for their communication and transactional needs. Their discussion touches on what features renters are really using in a resident portal and how certain services and information that many providers typically place behind a login should not be.

Kerry and Jimmy’s Words of Wisdom: "The backbone of a resident portal is to collect rent, reduce the need for in-person visits or calls, and open the lines of communication with residents. Providing the right tools will have a dual benefit, as it will improve the living experience for residents while offering property managers tools to operate more efficiently and effectively.”

Resources: Modern Conveniences for Modern Renters